@inproceedings{rauscher:hal-02881982, TITLE = {{Discovering Problem-Solving Knowledge in Business Emails - Traceability in Software Design Using Computer Mediated Communication}}, AUTHOR = {Rauscher, Fran{\c c}ois and Matta, Nada and Atifi, Hassan}, URL = {https://utt.hal.science/hal-02881982}, BOOKTITLE = {{KMIS 2014 International Conference on Knowledge Management and Information Sharing}}, ADDRESS = {Rome, Italy}, PUBLISHER = {{SCITEPRESS - Science and and Technology Publications}}, PAGES = {186-193}, YEAR = {2014}, MONTH = Oct, DOI = {10.5220/0005073601860193}, KEYWORDS = {Knowledge Management ; Traceability ; Project Memory ; Pragmatics ; Problem Solving}, HAL_ID = {hal-02881982}, HAL_VERSION = {v1}, }