"They’ve given us so many tools". Movements in French civil security’s collaborative Ecologies of Artifacts
"Ils nous ont donné tant d'outils". Mouvement dans les Ecologies d'artefact de la sécurité civile francaise.
Résumé
In this paper, we investigate the evolutions of digital tools and collaborative practices in a French regional civil security service (SDIS) and its partners (fire- fighters, gendarmes, emergency health services, and local government). Through the lens of Ecologies of Artifacts (EoA), we analyze such evolutions as ”movements” within complex socio-technical collaborative environment. Drawing on empirical material collected through the observation of an inter-service training, three on-site visits, and 40 interviews with 33 different professionals, we characterise a dense, redundant, interconnected, and misunderstood EoA. We identify several movements in its evolutive EoA: personal-to-organizational, outside-introduction, top-down, bottom-up, horizontal, suppression, realignment, replacement, as well as their associated ripple effects, and accelerating factors. From our findings and previous research, we discuss the adaptability of the EoA, the movements’ emerging features at the different levels of EoA, and generalizability to other contexts. We advocate for a movement-sensitive design approach, which means supporting tools integration within existing EoA rather than replacing them outright.
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